User requirements
In order to meet the requirements of customers for various formulations, Dr.Pharm will provide customers with a comprehensive user demand plan according to the requirements of regulations, installation requirements, operation requirements, electrical control, safety, documentation and other aspects to facilitate customers to choose.
Contract formation
After obtaining customer recognition, Dr.Pharm will uphold the principle of fair confidentiality, honesty and good faith to sign the procurement contract with customers, and in the contract to clarify the responsibilities and obligations of both parties, to ensure the legitimate rights and interests of customers to the maximum extent.
Production orders
After the contract is signed, Dr.Pharm production planning department will check the equipment information one by one in the contract. According to the specific needs of customers, the production order of the system will be generated to clarify the specific functions and configurations required by the equipment production.
Manufacturing quality
standard formulation, processing technology, production organization,hour performance, outsourcing processing, quality acceptance
Dr.Pharm always adhere to the principle of quality first consistently on the product quality of the output strict control, the manufacturing process is in accordance with the latest production standards at home and abroad,in order to achieve higher precision Dr.Pharm introduced advanced production at home and abroad only in equipment processing production.The professional technical department of Hanlin will formulate a detailed BOM list according to the specific needs of customers and send it to the production department, which will process and produce the equipment in strict accordance with BOM requirements. Dr.Pharm production department has a perfect manufacturing process and standardized management system. Thus greatly improve the production equipment for various resources consumption of products to the customer to provide the required equipment, at the same time,Dr.Pharm set up by the company vice president personally led group from the material approach to process the quality of supervision and the final product acceptance to ensure that the output from the academician of each product are accord with the requirement of customers.
FAT acceptance
FAT is the key control link before the equipment leaves the factory. Dr.Pharm always adheres to the principle of strict acceptance and quality assurance. For each piece of equipment produced, Dr.Pharm production Department, Quality Department, technology department and verification Department will cooperate with the customer for joint acceptance. Each department conducts a comprehensive evaluation of each equipment from different perspectives to ensure that all aspects of equipment performance meet and exceed customer expectations.
Organise delivery
Equipment acceptance after completion,Dr.Pharm is equipped with the professional team of the packing and shipping, the production department make sure equipment shall be carried out in accordance with the different functional component dismantling classification, packing and shipping team will be selected according to different classification of corresponding packaging materials for packaging, to ensure the sealing of the equipment in good condition and finally by the quality department to check each item to fill in the packing list and logo, The equipment is loaded by professional personnel, and transported by the Hanlin carefully selected professional drivers who have many years of safe driving to ensure that the equipment is delivered to customers on time.
Installation
Safety equipment in good condition after arriving at the customer Hanlin will send excellent after sales engineer to the customer for equipment installation and debugging,Hanlin has perfect after-sales service system, after sales engineer will develop equipment detailed installation plan and debugging process of coordination with the customer to complete the equipment installation and debugging work in customer factory, At the same time, Dr.Pharm has set up a professional verification team to assist customers to complete the installation and commissioning of equipment and verification work according to the specific needs of customers.
Data monitoring and early warning
In order to meet the arrival of 5G era and the national requirements for accelerating the digital transformation of the traditional solid preparation industry, the advanced 5G digital equipment monitoring system that Dr.Pharm takes the lead in using not only carry out data monitoring of key parameters of the equipment, but also achieve data analysis according to relevant data. System will be according to the abnormal data and compared with fault diagnosis model analysis the diagnosis results, fault analysis and solutions to push to maintenance personnel, and at the same time this problem will be sent to the equipment manufacturer,Dr.Pharm will prepare the corresponding spare parts according to the concrete situation so as to solve the customer should stop time is too long cause of problems.
Size Spare Part
In order to ensure machine life, productivity and production efficiency, it is recommended to use the original mold size parts.
All parts of Dr.Pharm are designed to provide simple mold size parts replacement for various products. To ensure the highest quality, size pieces are customized using expertise in machinery and packaging materials and then manufactured according to pharmaceutical industry regulations and standards.
For new design mold manufacturing, according to customer samples and requirements to analyze. Before production through simulation verification, optimization design. This custom mold is tested and approved by the customer, and then by our professional engineers to install and debug or set up the program.
Spare parts
For replacement of old parts, worn parts and repair parts that cause equipment failure, we will provide a preferential quotation. If necessary, our professional and technical staff can come to visit, according to customer needs to provide ideal parts replacement inspection and guidance. All spare parts are provided in a short time and can be professionally installed if necessary.
Training
In order to improve product satisfaction,
Dr.Pharm provides professional personnel and internal training to improve technical competence and machine operation reliability.
We have professional service engineers, and will train your machine operators and maintenance personnel in mechanical operation and electrical maintenance according to the technical level of each operator. This service can be carried out at the customer site or Dr.Pharm factory.
Upgrade the service
In order to adapt to the rapid change and continuous development of packaging machinery industry,
Dr.Pharm is committed to continuous research to extend the life and performance of products.
In order to meet the requirements of customers, our professional and technical personnel will check and review the products to provide optimized upgrade solutions.
Validation service
Upon delivery of the machine, we provide all necessary documents for the machine to be identified and verified. Provide IQ(installation qualification), OQ (operation qualification) and PQ (performance qualification) documentation in accordance with customer requirements, FDA, CFR Part 11 and GMP guidelines.
Remote assistance
Real-time monitoring of production parameters, and the use of real-time chat, video conferencing for fast remote maintenance and AR applications for higher accuracy and faster problem solving.
Emergency treatment
Dr.Pharm has a perfect emergency disposal plan for after-sales problems and a strong after-sales team support, to provide 24*7 uninterrupted after-sales service.
